Electricity plays a vital role in our everyday life — from powering homes and offices to supporting industries and technology. But when power issues arise, timely communication with the electricity provider becomes crucial. For the people of Faisalabad, Jhang, Sargodha, Toba Tek Singh, Chiniot, and surrounding regions, that provider is FESCO (Faisalabad Electric Supply Company).
Table of Contents
- What Is FESCO?
- Importance of FESCO Complaint System
- FESCO Complaint Numbers (City-Wise Contact Details)
- How to Register a Complaint Online
- Common FESCO Complaint Types
- Real-Life Examples and Solutions
- Expert Insights on Power Management in Pakistan
- FESCO Helpline and Email Support
- Social Media and Digital Complaint Channels
- Complaint Tracking Process
- Tips for Fast Complaint Resolution
- Data Security, Privacy, and Trust
- Frequently Asked Questions (FAQs)
- Conclusion
What Is FESCO?
FESCO (Faisalabad Electric Supply Company) is one of the major electricity distribution companies in Pakistan. It operates under the umbrella of WAPDA (Water and Power Development Authority) and serves more than 4.5 million customers across eight districts in Punjab, including:
- Faisalabad
- Jhang
- Bhakkar
- Toba Tek Singh
- Sargodha
- Chiniot
- Khushab
- Mianwali
Its core responsibilities include electricity distribution, maintenance, billing, customer service, and complaint management.
Mission: To provide uninterrupted, affordable, and efficient power supply while maintaining transparency and customer satisfaction.
Importance of FESCO Complaint System
Electricity issues can occur at any time — a power outage, overbilling, or transformer failure. Without a proper complaint system, users might struggle to get timely help. That’s why FESCO’s dedicated complaint system exists — it ensures accountability, quick response, and fair handling of all electricity-related problems.
Key Benefits:
- 24/7 availability through helpline and website
- Direct contact with FESCO representatives
- Complaint tracking for follow-up
- Time-bound resolution system
Example:
When a transformer malfunctioned in Sargodha, residents used the FESCO complaint helpline to report it. Within 4 hours, a team arrived and restored the supply. This demonstrates how the system benefits both FESCO and its customers.
FESCO Complaint Numbers (City-Wise Contact Details)
Below is a complete list of FESCO complaint numbers to help users in different areas get the fastest support.
FESCO Head Office Contact Information
- Helpline: 111-000-118
- Alternate Number: 041-9220184
- Email: complaint@fesco.com.pk
- Website: www.fesco.com.pk
FESCO Regional Complaint Numbers
| City | Complaint Number | Address |
|---|---|---|
| Faisalabad | 041-9220184 / 111-000-118 | FESCO HQ, West Canal Road, Faisalabad |
| Jhang | 047-9200305 | Near Grid Station, Jhang Sadar |
| Sargodha | 048-3725501 | FESCO Circle Office, Sargodha |
| Toba Tek Singh | 046-2515550 | Near Gojra Road, Toba Tek Singh |
| Bhakkar | 0453-920220 | FESCO Sub-Division Office, Bhakkar |
| Mianwali | 0459-920451 | Main City FESCO Office, Mianwali |
| Chiniot | 047-6330080 | Railway Road, Chiniot |
| Khushab | 0454-920011 | Main Bazaar, Khushab |
Note:
For emergencies like transformer faults or electric sparks, call FESCO 24/7 emergency helpline: 118 or SMS at 8118 with your account number.
How to Register a Complaint Online
If you prefer the digital way, you can register your complaint online easily.
Step 1: Visit FESCO’s Official Website
Go to www.fesco.com.pk and click on “Customer Service” → “Lodging Complaints”.
Step 2: Enter Your Information
Provide:
- Name
- Account Number
- Contact Number
- Complaint Category (Billing, Power Failure, etc.)
Step 3: Submit the Complaint
Once submitted, you’ll receive a Complaint Tracking ID for reference.
Step 4: Follow Up
Use your tracking number to check progress on FESCO’s portal or by calling the helpline.
Alternative: You can also use Fesco.online for guidance and quick access to official complaint portals.
Common FESCO Complaint Types
Here are the most frequently reported issues customers raise with FESCO:
1. Power Outage Complaints
Frequent power breakdowns due to maintenance or technical faults are common in summer.
Example: During a heatwave, a grid fault in Jhang led to a six-hour outage. Prompt complaints by residents helped restore power within hours.
2. Overbilling Issues
If your bill shows extra units or incorrect charges, register a complaint for verification.
3. Faulty Meter Complaints
A malfunctioning meter can cause overbilling or underbilling. FESCO dispatches a technician for inspection.
4. New Connection or Transfer Delays
Consumers can track and escalate pending applications using complaint channels.
5. Transformer or Wire Damage
Report damaged infrastructure immediately to prevent accidents and service interruptions.
Real-Life Examples and Solutions
Example 1: Overbilling Resolved in 24 Hours
A small business owner in Faisalabad received a bill 30% higher than usual. He called 111-000-118, verified his units, and submitted a meter reading. The correction was issued the same day.
Example 2: Emergency Line Response
A resident of Chiniot reported a live wire incident via 118 helpline. FESCO’s emergency team responded within 15 minutes, avoiding potential harm.
Example 3: Transformer Fault in Toba Tek Singh
Residents used the SMS service (8118) to report the issue. Within three hours, the local team repaired the transformer, restoring electricity to hundreds of homes.
Expert Insights on Power Management in Pakistan
According to NEPRA’s 2024 Energy Report, nearly 25% of electricity complaints in Pakistan relate to distribution issues. Experts recommend:
- Regular maintenance of infrastructure
- Public awareness on complaint procedures
- Digital transformation of complaint handling systems
Energy Analyst Saima Malik notes:
“Platforms like FESCO’s online complaint system increase accountability and help build public trust in utility management.”
FESCO Helpline and Email Support
If your issue is urgent, use the following helplines:
- FESCO 24/7 Helpline: 111-000-118
- Complaint SMS Service: 8118
- Emergency Line: 118
- Email Support: complaint@fesco.com.pk
- Website Support: www.fesco.com.pk
Pro Tip: Always note your complaint reference number — it’s essential for follow-ups.
Social Media and Digital Complaint Channels
FESCO has embraced digital engagement to connect with customers faster.
- Facebook: facebook.com/FESCOOfficial
- Twitter/X: twitter.com/FESCOOfficial
These platforms help FESCO respond to public concerns transparently.
Complaint Tracking Process
Once your complaint is registered:
- You receive a Tracking ID.
- The system assigns it to the relevant department.
- The issue is resolved, usually within 24–72 hours, depending on severity.
- You can check the status online or through the helpline.
Tips for Fast Complaint Resolution
- Be Specific: Mention account number, area, and issue clearly.
- Attach Evidence: Photos or meter readings help validation.
- Keep Records: Save complaint ID and correspondence.
- Follow Up Politely: Regular follow-up speeds resolution.
- Use Multiple Channels: Call, email, and log online complaints for maximum visibility.
Data Security, Privacy, and Trust
Fesco.online emphasizes data protection and transparency. Any user information shared for complaint guidance is handled under the platform’s Privacy Policy, ensuring:
- No third-party data sharing
- SSL-secured communication
- Compliance with Pakistan’s Personal Data Protection Bill
Disclaimer:
While Fesco.online provides verified information and complaint guidance, it is not the official FESCO entity. Official complaint resolutions occur through FESCO’s designated channels.
Frequently Asked Questions (FAQs)
Q1: What is the FESCO complaint number for Faisalabad?
A: Call 111-000-118 or 041-9220184 for Faisalabad region complaints.
Q2: Can I send my complaint via SMS?
A: Yes, send your account number and issue to 8118.
Q3: Is Fesco.online an official FESCO website?
A: No, it is an informational platform designed to help users access FESCO-related services easily.
Q4: How long does FESCO take to resolve complaints?
A: Depending on the issue, most complaints are resolved within 24–72 hours.
Q5: How do I report a live wire or transformer fault?
A: Immediately call the emergency line 118 for prompt action.
Conclusion
The FESCO complaint number and its efficient support system ensure that every customer receives timely assistance and reliable service. Whether it’s overbilling, power outages, or new connection issues, FESCO’s multiple contact options — helpline, SMS, and online portal — make the process transparent and convenient.
Platforms like Fesco.online enhance public accessibility by guiding users to the right channels and explaining the complaint procedures in simple terms.
By staying informed, using digital tools, and understanding your rights, you can make sure your electricity complaints are resolved quickly and fairly.
FESCO continues to strengthen its commitment to customer satisfaction, transparency, and energy efficiency — ensuring that millions of homes across Punjab remain powered, supported, and connected.