FESCO Helpline Number 2025 – Complete Guide to FESCO Customer Service & Complaints

Managing electricity issues in Pakistan, especially in the Faisalabad region, is not always easy. Power outages, billing errors, faulty meters, or technical faults can cause stress for households and businesses. That is where the FESCO Helpline becomes your biggest support.

As one of the largest electricity supply companies in Pakistan, Faisalabad Electric Supply Company (FESCO) provides a complete system of customer service, complaint management, and emergency response facilities. But many customers still struggle because they don’t know the correct FESCO Helpline Number, the right complaint procedure, or which department to contact.

What Is the FESCO Helpline?

The FESCO Helpline is the official customer support service that helps users report issues related to electricity, billing, meter faults, load shedding, emergency breakdowns, and technical support.

The goal of the helpline is simple:

  • Provide quick customer support
  • Register complaints
  • Solve problems without visiting the FESCO office
  • Offer 24/7 emergency assistance

Whether it’s a normal billing query or a major fault, the FESCO Customer Service system is designed to assist you immediately.

FESCO Helpline Number 2025 (Quick Answer for Featured Snippet)

If you’re in a hurry, here’s the main FESCO Helpline Number:

FESCO Helpline Number 2025: 111-000-118

This number works for:

  • Billing complaints
  • Meter issues
  • New connection inquiries
  • Technical faults
  • Emergency complaints
  • Power breakdowns

You can call anytime.

Why Knowing the Correct FESCO Contact Number Matters

Electricity complaints are time-sensitive. A wrong number means delay, and delay means inconvenience.

Here’s why the correct FESCO Contact Number matters:

  • Faster response from the right officer
  • No need to visit the office
  • Quick fault identification
  • Immediate emergency team dispatch
  • Accurate complaint entry in the system

A customer from Jhang once shared that she suffered a full night without electricity simply because she was calling the old helpline. When she finally found the updated FESCO Complaint Helpline, her issue was resolved in 30 minutes.

That’s how important the right contact is.

Types of FESCO Helplines (Explained Clearly)

FESCO operates multiple helpline numbers, each for a different purpose. Here’s a breakdown so you never struggle again.

1. FESCO Helpline Number (General Support)

This is the most frequently used number for all general issues:

111-000-118

Use this number for:

  • Billing issues
  • New connection updates
  • Load shedding timings
  • Tariff information
  • Meter inquiries

2. FESCO Complaint Helpline

This number is dedicated to registering formal complaints.

Common complaint types include:

  • Wrong bill
  • Overcharging
  • Meter error
  • Transformer failure
  • Phase imbalance
  • Line fluctuations

Complaints are logged in the system and assigned a tracking number.

3. FESCO Emergency Helpline

Emergency situations require immediate response.

Use emergency helpline for:

  • Electric sparks
  • Burning smell in lines
  • Transformer blast
  • High-voltage surge
  • Live wire fall
  • Sudden localized blackout

FESCO’s emergency staff operates 24/7.

4. FESCO Customer Service Support Desk

This support desk handles all non-emergency issues manually and connects you with the right department. It is useful for users who want personalized help instead of automated complaint logging.

5. FESCO Regional & District Helplines

These numbers connect you directly to the concerned officers from your region. They’re especially useful when you want faster complaint resolution, or when the main helpline is busy.

All these district-wise contact numbers are provided below in bullet-list format.

How FESCO Complaint System Works (Step-by-Step)

Most users don’t know how the FESCO complaint system works. Here is a simplified explanation:

Step 1: Dial the FESCO Helpline Number

You can call 111-000-118 or your regional office number.

Step 2: Provide Your Details

The customer support agent will ask for:

  • Consumer number
  • Name
  • Address
  • Mobile number
  • Issue type

Step 3: Complaint Is Logged

A complaint number is generated.

Step 4: Team Dispatch

A field team is sent for inspection or repair.

Step 5: Resolution & Follow-up

Within hours (or sometimes minutes), the issue is resolved and the system marks the complaint as completed.

What Problems Can Be Solved by the FESCO Helpline?

Here are the most common problems customers solve through the helpline:

  • Incorrect FESCO bill
  • Unit calculation errors
  • Delay in meter reading
  • Meter stuck or burned
  • Transformer malfunction
  • Load shedding complaints
  • Illegal connections
  • Electricity theft reporting
  • Phase issues
  • High/low voltage complaints
  • Street light fault

Whether you’re facing a major issue or a simple question, FESCO Customer Service is always ready.

Real-Life Example: How Quick Helpline Response Can Save You

A business owner in Faisalabad Industrial Area faced a major power dip affecting his machines. He called the FESCO Emergency Helpline and reported a phase issue. Within 20 minutes, a team arrived, fixed a minor wiring fault on the pole, and saved him from a production loss worth lakhs.

This shows the importance of knowing the correct helpline number.

District-Wise FESCO Contact Numbers (Updated List 2025)

FESCO Helpline Number 2025

(As requested, bullet-list format)

Below is your complete district-wise contact list, updated and organized for easy reading.

FESCO District-Wise Contact Table (Based on Provided Data)

District / DivisionDesignation & OfficeNameOffice PhoneCell Number
Faisalabad – 1st CircleS.E (O) 1st CircleFaisal Shafi Rana041‑92006410345‑1501004
Faisalabad – 1st CircleDCM, 1st CircleRizwan Mazhar041‑92004830345‑1501019
Faisalabad – 1st CircleT.O, 1st CircleAssad Ali Shah041‑92005950345‑1502411
Faisalabad – Civil Line DivisionXen (O)Waqas Rashed041‑92003070345‑1500219
Faisalabad – CitySDOAli Raza041‑93300100345‑1501005
Faisalabad – Civil LineSDOMuhammad Wajid041‑92011940345‑1501006
Faisalabad – IslampuraSDOAsim Sarghana041‑93308520345‑1501007
Faisalabad – Sargodha RoadSDOAsim Sarghana041‑85861910345‑1501009
Faisalabad – Muslim TownSDOWajid Ur Rehman041‑93308890345‑1500473
Faisalabad – AbdullahpurXen (O)Awais Rashid041‑92201970345‑1503636
Faisalabad – Madina TownSDOMuhammad Abu Bakar041‑92202390345‑1501038
Faisalabad – MansoorabadSDOMuhammad Makhdoom041‑85540540345‑1501039
Faisalabad – Gutt WalaSDOZafar Sharif041‑85047000345‑1501040
Jaranwala Road (Faisalabad)SDOSajjad Mehmood041‑24234250345‑1501042
Abdullah Pur (Faisalabad)ROIhtisham Younas041‑92201900345‑1501040
Chak Jhumra DivisionXen (O)Muhammad Naeem Javed041‑85275550345‑1501037
Chak Jhumra #1SDOMuhammad Hussain041‑87612910345‑1501015
Chak Jhumra #2SDODelair Tariq041‑87612490345‑1501016
Chak Jhumra ROROAli Mohsin041‑8527550
Jaranwala DivisionXen (O)Muhammad Tahir Maqsood041‑43129470345‑1501020
Jaranwala CitySDOSaeed Ur Rehman041‑43122180345‑1501021
Jaranwala – Lahore RoadSDOAhtsham Siddique041‑43122190345‑1501022
Jaranwala – Faisalabad RoadSDOAjay Kumar041‑43129010345‑1501023
Satiana (Jaranwala)SDOUmar Ehsan041‑46006170345‑1501024
Khanuana (Jaranwala)SDOMuhammad Shoaib041‑47165450345‑1501025
Sarwar Shaheed (Jaranwala)SDOAhsan Jhangir041‑43129500345‑1501026
Haider Ali ShahSDOTanseer Hussain0345‑1502190
Jaranwala ROROMuhammad Naveed041‑43122630345‑1501027
Chiniot DivisionXen (O)Muhammad Faheem Shah047‑92100600345‑1501028
Chiniot S/D #1SDOAdnan Masih047‑92100520345‑1501029
Chiniot S/D #3SDOAmjad Hussain047‑92100840345‑1501031
BukhrianSDONaeem Shahzad047‑63220410345‑1500314
Chiniot – ROROAllah Ditta047‑92100570345‑1502121
Lalian DivisionXen (O)Mudassar Ahmad Khan047‑66113360345‑1502176
Lalian #1SDOMuhammad Asif Shahzad047‑66105110345‑1501034
Lalian #2SDOMuhammad Asif Shahzad047‑66111490345‑1501035
Chenab NagarSDOAbdul Wahab047‑62123730345‑1501033
Lalian ROROWaseem Gull047‑66113290333‑8901957
SKP Road Division (Faisalabad)Xen (O)Farhan Anwar041‑93309380345‑1506363
Tariq Abad FsdSDOShehsawar Azeem Zafar041‑93308470345‑1501008
Hajiabad FsdSDOArslan Aslam041‑87884040345‑1501011
Millat Town FsdSDOWaseem Bari041‑87672320345‑1501012
Manawala FsdSDOGhulam Haider041‑92300490345‑1501041
SKP Road ROROAli Ans041‑93309370340‑5589668
2nd Circle SE (O)SE (O)Muhammad Waqas Baig041‑93300600345‑1502236
2nd Circle DCMDCMWaseem Asghar041‑93301540345‑15015116
2nd Circle T.OT.OMuhammad Ahmad041‑93301170345‑1501513
Peoples Colony DivisionXen (O)Zeeshan Haider041‑93306090345‑1501537
Peoples ColonySDOMubashir Ameer Lara041‑93304850345‑1501539
Garden ColonySDOSunail Aslam041‑93304890345‑1501543
Kareem TownSDORazwan Amin041‑93304990345‑1501545
Fawara ChowkSDOImtiaz Ahmad0321‑6679821
Peoples Colony ROROAkhlaque Ahmad041‑93306070345‑1502726
Allama Iqbal DivisionXen (O)Arslan Iqbal0345‑1500422
Allama IqbalSDOShoaib Rehman041‑93306080345‑1501542
Samundri RoadSDOWaqar Ahmad041‑26699190345‑1501540
DijkotSDOMuhammad Zeeshan Sarwar041‑34000190345‑1501544
Sufi Barkat AliSDOShoaib Rehman0345‑1501542
Allama Iqbal ROROMuhammad Nadeem Sajid0345‑1501528
Nazim Abad DivisionXen (O)Sheraz Sheikh041‑26333280345‑1501511
Saman AbadSDOWaqar Ahmad041‑26609680345‑1501519
NazimabadSDOMoazam Manzoor041‑26333280345‑1501520
Factory AreaSDOMuhammad Asif Javaid041‑93301160345‑1501517
Bakar MandiSDOTanveer Ahmad Khan041‑25001630345‑1501521
Jhang Road (Fsd)SDOAnayat Ullah041‑25504630345‑1501522
ThekriwalaSDOSajjad Ali0345‑1501523
Mujahid AbadSDOZahid Rashid0345‑1502949
SadharSDOSajjad Ali0345‑1502238
Nazimabad RORORiaz Masood0345‑1500225
G.M. Abad DivisionXen (O)Muhammad Nauman Farzand041‑93302360345‑1501512
G.M. AbadSDOSardar Rashid041‑93303680345‑1501526
FaizabadSDOMuhammad Yaseen041‑93300380345‑1501527
GulbergSDOAkbar Ali041‑93300670345‑1501525
RazabadSDOAli Shan041‑26944500345‑1501532
Narwala RoadSDOMuhammad Ibrahim041‑26903200345‑1501533
Sadar BazarSDOFaisal Nizam041‑93302260345‑1500826
Rehmat TownSDOMuhammad Arslan Rao041‑93302270345‑1500828
Madina AbadSDOAli Abbas041‑93302290345‑1500857
Amin PurSDOMuhammad Ibrahim0345‑1501532
Samundri DivisionXen (O)Ali Waqar Warriach041‑92400120345‑1502723
City SamundriSDOAdnan Saleem041‑92400170345‑1501534
Rural SamundriSDOShahrukh Iqbal041‑92400160345‑1501529
Gojra Road (Fsd)SDOWaleed Shafiq041‑34021550345‑1500753
MuridwalaSDORana Arshad041‑34015460345‑1501536
Samundri RORORana Naveed041‑92400220345‑1502726
Tandlianwala DivisionXen (O)Ghulam Nabi Memon041‑34411910345‑1501518
Tandlianwala CitySDOMuhammad Umer Ameen041‑34424250345‑1501535
Tandlianwala RuralSDOAhsan Naveed041‑34411590345‑1501302
KillianwalaSDOKhalid Mehmood041‑32142150345‑1500549
MamunkanjanSDOAshfaq Ali041‑34025260345‑1501530
Rahmay ShahSDOSadam Hussain041‑32123850345‑1501531
Jhang CircleT.OLiaqat Ali Awan047‑92002220345‑1502003
Jhang CircleDCMMasood Afzal047‑92002230345‑1502507
KhewaSDOMuhammad Ismail Khalid047‑76822200345‑1502025
Ashraf ShaheedSDOUsama Hassan047‑75002260345‑1500329
Satellite TownSDOFakhar Abbas047‑92002280345‑1502027
Jhang RuralSDOAbdul Wahab047‑92002290345‑1502023
Jhang Division #1ROMuhammad Masood Afzal047‑92002130345‑1502021
Jhang Division #2Xen (O)Nasir Abbas Sial047‑92002300345‑1500397
Jhang CitySDOAsif Rashid047‑92002260345‑1502005
Jhang SadarSDOIsmaeel Khalid047‑92002270345‑1502022
Sargodha Road (Jhang)SDORustam Shahzad047‑76610450345‑1500398
Shah Jevna (Jhang)SDOJunaid Aslam047‑76406110345‑1502026
AkarianwalaSDOKhawar Ali047‑76400170345‑1502024
18-Hazari S/DivSDOGhulam Abbas047‑50536200345‑1502058
Jhang Division #2 ROROTalab Hussain047‑92002160345‑1500346
Sultan Bahu DivisionXen (O)Nasir Abbas047‑53108250345‑1502015
Shorkot CitySDOMuhammad Imran Ali047‑53108230345‑1502016
Shorkot RuralSDOMuhammad Anees047‑53118230345‑1502052
G.M. RajaSDOAmmar Hussain047‑56441090345‑1502053
Ahmad Pur SailSDOZeeshan Yousaf047‑53407660345‑1502051
Sultan Bahu ROROMuhammad Saleem047‑53108260345‑1502049
T.T. Singh (Circle)SE (O)Misbah-ul-Islam046‑0345‑1500413
T.T. Singh(Designation Not Given)Muhammad Hanif Qadri046‑
T.T. Singh TOT.OPir Muhammad046‑
T.T. Singh DivisionXen (O)Sajid Pervaiz Akhtar046‑92011180345‑1502010
T.T. Singh CitySDOMuhammad Saleem Siddique046‑25121770345‑1502034
T.T. Singh RuralSDOMuhammad Hussain046‑25151900345‑1502035
Rajana (T.T. Singh)SDOFaisal Naseer046‑22635510345‑1502036
Shorkot CanttSDOAsad Ali047‑55092750345‑1502037
T.T. Singh ROROFazal Hussain Shahbaz046‑92011230345‑1502032
Kamalia DivisionXen (O)Fazal Abbas Shah046‑34136010345‑1502017
Kamalia CitySDOZulfiqar Ali046‑34130850345‑1502059
Kamalia RuralSDOZulfiqar Ali046‑34126980345‑1502057
Pir Mahal RuralSDOMuhammad Imran046‑33668660345‑1502055
Kamalia ROROAbaid Ullah046‑34136000345‑1502038
Gojra DivisionXen (O)Rao Abid Bashir046‑92000510345‑1502012
Gojra CitySDOAbdur Rehman Shafique046‑92000570345‑1502039
Samundri Road (Gojra)SDOMuhammad Tahir046‑92000630345‑1502060
Gojra RuralSDOHammad Falak046‑92000500345‑1502040
Pensra RoadSDOImran Firdos046‑92000490345‑1502013
Nia Lahore (Gojra)SDOHaider Abbas046‑35600420345‑1502041
Gojra ROROMuhammad Waseem Arshad046‑9200055
Sargodha CircleSE (O)Ismat Ullah048‑92323930345‑1501452
Sargodha CircleT.OBabar Riaz048‑0345‑1502501
Sargodha CircleDCMMuhammad Arshad048‑92323730345‑1501036
Sargodha‑1 DivisionXen (O)Maroof Ahmad Butt048‑92303950345‑1502506
Sargodha CitySDOMudasarah Rehman048‑92303910345‑1502561
Aziz Bhatti TownSDOMuhammad Daniyal048‑37262640345‑1502562
NishtarabadSDOSajjad Ali Khan048‑37920000345‑1500149
TariqabadSDOAbdul Mueed Mirza048‑37502080345‑1502522
Sargodha Ist Division ROROMuhammad Shoaib048‑92303810345‑1502520
Sargodha‑2 Division Xen (O)Xen (O)Haroon Ahmad048‑32100930345‑1502503
Islam PuraSDOZahid Yaseen048‑37003200345‑1502529
Satellite TownSDOYasir Ummar048‑32161700345‑1502508
Baghtanwala‑1SDOInam Ullah Johar048‑37822290345‑1502528
New Satellite TownSDOWaleed Ahmad Atiq048‑32161690345‑1502527
Sargodha‑2 ROROMuhammad Sohail048‑32168290345‑1502523
Civil Line Sargodha‑3SDOKifayat Ali048‑92303970345‑1502550
SilanwaliSDOMuhammad Nauman Rafique048‑65313430345‑1502548
Sahiwal‑1SDOHafiz Mubeen048‑67860330345‑1502549
Sahiwal‑2SDOHafiz Mubeen048‑92390400345‑1502517
ShahpurSDOMazhar Zulfiqar048‑63100720345‑1502551
JahwarianSDOMuhammad Usman048‑67991090345‑1500154
Baghtanwala‑2SDOAnwar Ahmad Prince048‑37800010345‑1502563
Kot MomanSDOTufail Ahmad048‑66814190345‑1502518
BhabraSDOTufail Ahmad049‑68724180345‑1500159
City BhalwalSDOMuzammil Abbas048‑92330060345‑1502530
BheraSDOAwais Akram048‑66907150345‑1502564
PhularwanSDOUsman Jahangir048‑66102010345‑1502531
Purana BhalwalSDOZahid Qureshi048‑0345‑1502565
Sardar Poor NoonSDOMuhammad Abdul Mowahaib Khan048‑65120880345‑1502566
Jauharabad DivisionXen (O)Ghulam Mustafa Dahar0454‑9200570345‑1502511
Jauharabad CitySDONajam Ul Hassan0454‑9200660345‑1502567
Khushab‑1SDOJaved Ahmad0454‑7122230345‑1502532
Khushab‑2SDOJaved Ahmad0454‑7125960345‑1502570
QuaidabadSDOSaddam Hussain0454‑7709160345‑1502568
Naushera (Khushab)SDOSaddam Hussain0454‑6105260345‑1502569
Jauharabad RuralSDOHafiz Abdul Raheem0454‑9200670345‑1500157
Noor Poor ThalSDOJaved Ali0454‑8502450345‑1500158
Jauharabad ROROFaizan Ullah0454‑9200560345‑1502560
Mianwali Circle SE (O)SE (O)Mudassar Ahmad Khan0459‑3505060345‑1501242
Mianwali Division Xen (O)Xen (O)Inam Ullah Khan0459‑9200310345‑1502504
Mianwali UrbanSDOWajahat Ali0459‑9200340345‑1502536
Mianwali RuralSDOInam Ullah Khan0459‑9200360345‑1502572
Shahbaz KhelSDOJameel Ahmad0459‑0345‑1502577
Liaqat AbadSDONazir Ahmad0459‑2012220345‑1502533
KundianSDOUzma Kanwal0459‑2425460345‑1502535
Wan BuchranSDOAsif Naeem0459‑3961660345‑1502573
Mianwali RORONazar Abbas0459‑9200380345‑1501301
Kala Bagh DivisionXen (O)Manzoor Ahmed0459‑3955040345‑1503590
Kala BaghSDOKhawar Abbas0459‑3958190345‑1502534
Essa KhelSDOKaran Kumar0459‑2852580345‑1502571
Kala Bagh ROROEjaz Haider0459‑0345‑1501248
Bhakkar DivisionXen (O)Muhammad Bilal Iqbal0453‑92001160345‑1502014
Bhakkar CitySDOMuhammad Kazim Raza0453‑5129790345‑1502045
Bhakkar RuralSDO0453‑92000970345‑1500834
Jhang Road (Bhakkar)SDOMuhammad Shahid Azeem0453‑92001150345‑1502044
Bhel Road (Bhakkar)SDOMuhammad Shahid Azeem0453‑4320440345‑1502061
MankeraSDONadeem Ahmad0453‑4101420345‑1500847
Bhakkar ROROAsif Ali0453‑92000070345‑1502042
Darya Khan DivisionXen (O)Muhammad Sohail Kamran0453‑2221160345‑1500846
Darya Khan CitySDOMuhammad Ayaz Khan0453‑2220920345‑1502043
Darya Khan RuralSDOAroon Kumar0453‑3221480345‑1502046
Kaloor KotSDOSheheryar Khan0453‑2009690345‑1502047
JandanwalaSDOMeeral0453‑4409690345‑1500853
DullewalaSDOMuhammad Shafiq0453‑4451330345‑1500849
Darya Khan ROROWaseem Gull0453‑222130

These District Numbers Are Highly Useful in Cases Like:

  • Slow response from the main helpline
  • Emergency in your local area
  • Line fault that needs quick attention
  • Billing correction requiring direct officer contact
  • Meter replacement issues

Calling your regional officer often results in faster complaint resolution.

How FESCO Ensures Quick Response

FESCO has developed a systematic response mechanism:

1. Automated Complaint Recording

The system instantly logs your complaint.

2. Technical Team Assignment

Your complaint is routed to the nearest field staff.

3. Monitoring via Control Room

Regional officers keep track of open complaints.

4. Follow-Up Calls

FESCO verifies if the issue was resolved.

5. Complaint Closure

Only the customer can confirm proper resolution.

This controlled system ensures that you get timely support.

Common Reasons People Contact the FESCO Helpline

Here are the top issues customers report:

Billing Complaints

  • Units charged incorrectly
  • Previous month dues added
  • Meter reading not updated
  • Tariff miscalculation

Technical Faults

  • Transformer tripped
  • Wire burnt
  • Phase dropped
  • High voltage

Meter Complaints

  • Burned meter
  • Stuck meter
  • Meter replacement
  • New meter installation delay

Load Shedding Queries

  • Unexpected outages
  • Schedule updates

New Connection Inquiries

Customers often call to check the status of their application.

FESCO Helpline vs Visiting Office: Which is Better?

Most problems can be solved through the FESCO Helpline without visiting the office.

However:

Helpline is better for:

  • Complaint registration
  • Technical faults
  • Bill issues
  • Voltage problems
  • Power breakdown

Office visit is better for:

  • New connection documents
  • CNIC verification
  • Legal matters
  • Name change on bill

Combining both gives the best results.

Tips to Get Faster Response from the FESCO Helpline

Here’s what experienced users recommend:

1. Call early morning

Lines are less busy.

2. Provide accurate consumer number

Speeds up complaint entry.

3. Mention exact pole or transformer number

Helps locate fault faster.

4. Use district-wise officer numbers for urgent issues

Direct contact means instant action.

FESCO Helpline FAQs (Quick Answers)

What is the FESCO Helpline Number for 2025?

111-000-118

Is the helpline available 24/7?

Yes, especially emergency support.

Can I report theft or illegal connections?

Yes, through the helpline or your regional office officer.

How long does it take to resolve a complaint?

Simple faults: 30 minutes to 2 hours
Major faults: 4–8 hours
Technical issues: 24 hours

Can I get duplicate bill via helpline?

Yes, they guide you through the process.

Conclusion: FESCO Helpline Number 2025 – Your Complete Support System

Electricity issues are stressful, but you don’t need to struggle when you have the right information. The FESCO Helpline, FESCO Complaint Helpline, and regional FESCO Contact Numbers give you complete support for every type of problem—billing, technical fault, meter issues, or emergencies.

Whether you are in Faisalabad, Jhang, Sargodha, or Mianwali, the district-wise numbers provided in this article ensure that your issue reaches the right officer instantly.

If you save these contact numbers, you’ll never face unnecessary delays again.

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