Electricity issues can disrupt daily life, whether it’s a sudden power outage, an incorrect bill, or a faulty meter. In such situations, quick access to the right complaint channel becomes essential.
Faisalabad Electric Supply Company (FESCO) is one of the largest electricity distribution companies in Pakistan, serving millions of users across Faisalabad, Sargodha, Jhang, Mianwali, and surrounding regions. To manage this vast network efficiently, FESCO offers multiple complaint and support systems designed to resolve customer issues quickly.
This comprehensive 2026 guide explains everything you need to know about the FESCO complaint number, helpline services, online complaint system, tracking methods, and expert tips to get faster resolutions.
Whether you are a residential consumer, business owner, or industrial user, this article will help you solve your electricity-related issues efficiently.
Quick Answer – FESCO Complaint Number
If you’re in a hurry, here are the official FESCO contact details:
- UAN Helpline: 111-000-118
- Toll-Free Number: 0800-66554
- SMS Service: 8118
- Email: complaint@fesco.com.pk
These services are available 24/7, allowing customers to report issues such as power outages, billing errors, meter faults, and technical problems anytime.
What is the FESCO Complaint Number?
The FESCO complaint number is a dedicated customer support helpline designed to handle electricity-related complaints efficiently. It connects consumers directly with FESCO representatives who can register issues and initiate resolution processes.
This system plays a crucial role in ensuring:
- Fast complaint registration
- Transparent communication
- Timely issue resolution
- Improved customer satisfaction
When you call the helpline, you are typically required to provide:
- Your electricity reference number
- CNIC (for verification)
- A clear description of your issue
After submission, you receive a complaint ID, which can be used to track the progress.
FESCO Helpline Numbers (Updated 2026)
FESCO offers multiple communication channels to ensure accessibility for all customers:
- Central Helpline (UAN): 111-000-118
- Toll-Free Number: 0800-66554
- SMS Complaint Service: 8118
- Head Office Contact: +92-41-9220184
All these numbers are active 24 hours a day, including weekends and public holidays.
FESCO Complaint Methods – Which One is Fastest?
Different complaint methods serve different purposes. Choosing the right one can save time:
| Method | Speed | Best Use Case |
|---|---|---|
| Phone Call | Very Fast | Urgent issues (outage, sparks) |
| Online Portal | Fast | Record keeping & tracking |
| SMS Service | Moderate | Quick updates |
| Office Visit | Slow | Complex or unresolved cases |
Expert Insight: For emergencies like power failure or transformer faults, calling the helpline is the fastest option.
How to Register a Complaint in FESCO
1. Register Complaint via Phone
- Dial 111-000-118 or 0800-66554
- Provide your reference number
- Explain your issue clearly
- Receive a complaint ID
This is the most effective method for urgent issues.
2. Online Complaint Portal (Step-by-Step)
- Visit the official FESCO website
- Navigate to Customer Services
- Click on Online Complaint
- Enter required details (reference number, CNIC)
- Describe your issue
- Submit the complaint
You can later track the status using your complaint ID.
3. Complaint via SMS
- Send your complaint or meter reading to 8118
- Ensure correct formatting
- Receive confirmation response
4. Visit FESCO Office
Customers can visit nearby subdivision offices or customer facilitation centers for in-person support.
Common Issues You Can Report
FESCO allows customers to report a wide range of problems:
Billing Issues
- Overbilling
- Duplicate bills
- Incorrect meter readings
Power Supply Problems
- Sudden outages
- Load shedding complaints
Meter Issues
- Faulty or damaged meters
- Slow or fast meter readings
Technical Faults
- Voltage fluctuations
- Transformer breakdown
- Line faults
New Connection Problems
- Delayed application processing
- Installation issues
Snippet Answer: You can report billing, outage, meter, and technical issues through FESCO complaint number 111-000-118.
FESCO Complaint Types (Complete List)
For better clarity, here’s a categorized list:
- Electricity bill corrections
- Meter replacement requests
- Transformer repair complaints
- Voltage fluctuation issues
- Load shedding concerns
- Illegal connections complaints
- New connection delays
Providing accurate details increases the chances of quick resolution.
How Long Does FESCO Take to Resolve Complaints?
Resolution time depends on the nature of the issue:
- Power outages: 2–6 hours
- Technical faults: Within 24 hours
- Meter issues: 2–3 days
- Billing corrections: 5–7 working days
Urgent complaints are typically prioritized automatically.
FESCO Complaint Tracking System
After registering a complaint, tracking becomes essential.
You can track your complaint using:
- Complaint ID
- Online portal status check
- SMS updates
Tracking ensures transparency and helps you follow up if needed.
FESCO Email Complaint Service
For non-urgent or documented issues, email is a reliable option:
- Email: complaint@fesco.com.pk
This method is best for:
- Billing disputes with proof
- Formal complaints
- Record keeping
FESCO Customer Support Offices
FESCO has multiple offices for physical assistance.
- Head Office: West Canal Road, Abdullahpur, Faisalabad
- Regional Offices: Available in all service areas
These offices provide services like:
- Complaint registration
- Bill correction
- New connection processing
Is FESCO Complaint Number Available 24/7?
Yes, the FESCO helpline operates 24 hours a day, 7 days a week. Customers can report issues anytime, including weekends and holidays.
This ensures uninterrupted support for emergency situations.
Pro Tips to Get Faster Complaint Resolution
To speed up your complaint process, follow these expert tips:
- Call during off-peak hours
- Keep your reference number ready
- Clearly explain your issue
- Save your complaint ID
- Follow up if necessary
Repeated follow-ups often increase priority.
Why FESCO Complaint System is Important
A strong complaint system ensures:
- Faster power restoration
- Accurate billing
- Improved service quality
- Higher customer trust
It reduces the need for physical visits and saves time.
FESCO Helpline, Online Complaint & Tracking Guide
- FESCO complaint number
- FESCO helpline 24 hours
- FESCO online complaint
- how to complain in FESCO
- FESCO complaint tracking
FAQs – FESCO Complaint Number
1. What is the FESCO complaint number?
The official number is 111-000-118, available 24/7.
2. Is there a toll-free number?
Yes, 0800-66554 is toll-free.
3. Can I complain online?
Yes, through the official FESCO complaint portal.
4. How can I track my complaint?
Use your complaint ID on the portal or call helpline.
5. Can I send complaints via email?
Yes, at complaint@fesco.com.pk
6. What issues can I report?
Billing errors, outages, meter faults, and technical issues.
Final Thoughts
The Faisalabad Electric Supply Company complaint system is designed to provide fast, reliable, and accessible customer support. With multiple channels including helpline, SMS, online portal, and email, customers can easily report and resolve their issues.
For best results, always keep your reference number ready and use the most suitable complaint method based on urgency.
By following the strategies and steps outlined in this guide, you can ensure quicker resolutions and a smoother experience with FESCO services.